Enrollment Administration Agent (Temp) Support Office – 2026 – SPARK Schools
SPARK Schools is inviting applications for the Enrolment Administration Agent role. The position reports to the Enrollment Team Leader and sits within SPARK Schools’ enrolment team.
Quick Info
– Location: SPARK Schools network, South Africa (Head Office/Support Office context is not specified in the data)
– Position Type: Temporary
– Reporting Line: Enrollment Team Leader
– Closing Date: Not specified
About SPARK Schools
SPARK Schools is a social impact disruptor driving change in education with a network of affordable private schools. Its blended learning model combines classroom and online instruction to deliver personalised education at scale and lower cost. The organisation focuses on making university and career paths accessible for all through transforming education. SPARK Schools operates 21 primary schools, 5 high schools and serves over 18,000 families. For more on the organisation, visit the About SPARK page and watch the Vision Video.
Live links: Company Website and Vision Video.
Purpose of Role
The Enrolment Administration Agent supports the end-to-end enrolment administration process. The role ensures accurate data management, timely handling of enrolment queries, and a high-quality customer experience for prospective and current families. It focuses on data processing, documentation, and adherence to procedures to maintain data integrity.
Key Responsibilities
Enrolment Administration
- Manage and monitor the enrolment applications mailbox; acknowledge and process queries within agreed times
- Receive, track, and resolve tickets from the ticket system; escalate complex issues as needed
- Process scholar transfers between campuses; update relevant systems and records
- Liaise with teams to process approved data amendments on scholar profiles
- Maintain up-to-date enrolment records in line with policies; ensure documentation is stored and accessible for audits
Reporting & Continuous Improvement
- Monitor recurring issues; suggest improvements to processes and customer experience
- Contribute to improvement of enrolment systems, workflows and service delivery
- Participate in team meetings, training, and system updates
Requirements & Compliance
- Follow procedures; maintain data integrity and confidentiality
Minimum Requirements
Education
- Matric (Essential)
Experience
- 0-1 year of experience
Competencies
- Excellent telephone etiquette and customer service orientation
- Strong attention to detail and accuracy
- Proactive, solution-focused and customer-oriented
- Ability to multitask in a fast-paced environment
- Professional, accountable, collaborative, resilient, adaptable
- High integrity and ability to handle confidential information
Remuneration & Benefits
- Fair market linked remuneration
- Performance-based annual bonuses and above-average increases
- Above-average annual leave
- Life, disability and funeral cover
- Employee wellness support
- Educational support and study leave
- Individualised professional development, mentorship
- Employee discounts on school fees
- Career growth opportunities
Application Process
How to Apply: Please use the Official Careers Portal to submit your application. If you haven’t heard back within two weeks of the closing date, please consider your application unsuccessful.
Official Careers Portal: Careers Portal
Legal & Equity
SPARK Schools is an equal opportunities employer. Preference will be given to candidates from designated groups in line with Employment Equity goals. SPARK Schools encourages persons with disabilities to apply. This posting may be withdrawn at any time at the company’s discretion. If you do not hear from us within two weeks of the closing date, please assume your application was unsuccessful.
