Commercial Data and Insights Analyst Support – 2026 – SPARK Schools
SPARK Schools is inviting applications for the role of Commercial Data Insights Analyst at our Randburg, Gauteng SPARK Support Office. This is a full-time position reporting to the Head of Sales and Collections.
Quick Info
- Location: Randburg, Gauteng — SPARK Support Office
- Position Type: Full Time
- Reporting Line: Head of Sales and Collections
- Closing Date: Not specified in provided data
About SPARK Schools
SPARK Schools is a social impact disruptor transforming education through affordable private schools. We lead Africa’s first blended learning model, combining classroom teaching with online instruction to personalise education and support university and career access for all. We’re a high-growth, values-driven organisation with 21 primary schools, 5 high schools and over 16,000 families served in 2026. Learn more about us on our About page and watch our Vision Video.
Purpose of Role
The Commercial Data Insights Analyst provides real-time insights across the full parent lifecycle—from lead generation and enrolment to collections and customer experience. The role aims to improve decision-making, operational visibility and commercial performance by turning fragmented data into actionable insights that support enrolment growth, collections, utilisation, customer experience and profitability.
Key Responsibilities
Sales Enrolment Analytics
- Build and manage daily, weekly and monthly enrolment dashboards
- Track the full lead-to-enrolment funnel; identify fallout and friction points
- Monitor lead quality, conversion rates and sales productivity
- Analyse campaign performance across digital channels
- Track school utilisation, enrolment growth and attrition trends; monitor ramp-up and capacity risk
- Provide insights impacting revenue, utilisation and EBITDA
Collections Revenue Analytics
- Produce real-time collections and cash flow reporting
- Build debt ageing and arrears analysis (30/60/90/180+ days)
- Track collection rate vs cash rate, and monitor payment behaviour and trends
- Identify high-risk arrears accounts and recovery priorities
- Analyse school-level collections performance and recovery campaigns
- Improve visibility into payment allocation accuracy and bad debt exposure
Customer Experience Insights
- Design and manage customer experience reporting across all parent touchpoints
- Analyse surveys, feedback and sentiment trends; identify recurring pain points
- Provide actionable reports to improve enrolment, billing, collections and communications
- Track customer satisfaction, engagement and service metrics
Performance Deep Dives & Reporting
- Conduct deep dives to identify root causes; analyse large datasets
- Consolidate data into meaningful insights; build executive dashboards
- Develop BI dashboards and automated reporting; support strategic decision-making
- Build automated reporting frameworks; ensure data governance and accuracy
Minimum Requirements
Experience
- 3–5 years in commercial analytics, sales analytics, finance analytics or business intelligence
- Experience in high-volume operational environments
- Experience presenting insights to senior leadership; building dashboards and executive reports
- Experience conducting operational performance deep dives
Education & Skills
- Advanced Microsoft Excel and Google Sheets skills (formulas, lookups, pivot tables, multi-sheet analysis)
- Experience with Power BI, Tableau or Looker Studio for dashboards
- Data visualization and reporting capability; CRM and operational systems reporting
- Strong spreadsheet modelling and analytical capability
- SQL advantageous
Competencies & Values
- Strong analytical and problem-solving skills
- Commercial and operational understanding; attention to detail
- Ability to simplify complex data into actionable insights
- Effective communication and presentation with senior stakeholders
- Process improvement mindset; ability to manage multiple priorities
- Values: Service, Persistence, Achievement, Responsibility, Kindness
Remuneration & Benefits
- Market-related remuneration with discretionary performance-based bonuses
- Above-average annual leave
- Life, disability and funeral cover
- Employee wellness support
- Educational support and study leave
- personalised professional development, mentorship and career growth
- Employee discounts on school fees
Application Process
How to apply: please visit our Official Careers Portal to submit your application online. Live link: Official Careers Portal.
Legal / Footer
SPARK Schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets. SPARK schools encourages persons with disabilities to apply. If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
