Collections Administration Agent (Temp) Support Office – 2026 – SPARK Schools
SPARK Schools is seeking a Collections Administration Agent to join the enrolment team. This role reports to the Enrollment Team Leader and sits within SPARK Schools’ vibrant network of affordable private schools in South Africa.
Quick Info
- Location: SPARK Schools Head Office / South Africa (location details not specified in the job posting)
- Position Type: Temporary
- Reporting Line: Enrollment Team Leader
- Closing Date: Not stated in the provided posting
About SPARK Schools
SPARK Schools is a social impact disruptor driving change in education through its growing network of schools. The organisation delivers Africa’s first blended learning model, combining classroom teaching with online instruction to support personalised learning at an affordable cost. SPARK Schools is a high-growth, values-driven venture that aims to make university access and careers possible for all. Learn more on the About SPARK Schools page and watch their Vision Video.
We are a mission-led team that values service, persistence, achievement, responsibility and kindness. If you are dynamic, collaborative and eager to contribute to improving educational outcomes for thousands of families, SPARK could be the place for you.
Purpose of Role
The Collections Administration Agent provides accurate, high-volume administrative support to the collections function. The role focuses on capturing, updating and maintaining debtor and payment information to ensure records are complete and aligned with internal processes. It supports debt recovery by providing reliable data and documentation, following procedures and maintaining data integrity.
Key Responsibilities
Enrolment Accounts Administration
- Receive, manage and process tickets from the ticketing system with timely resolution or escalation
- Monitor the divisions mailbox and resolve queries within service levels
Reporting & Continuous Improvement
- Monitor recurring issues or trends and propose process improvements
- Contribute to the development of enrolment systems, workflows and service standards
- Attend team meetings, training and system updates to stay aligned with changes
Data & Coordination
- Oversee and track account terminations
- Monitor debt acknowledgements, debit orders and refunds for accuracy
- Verify campaigns run by the Accounts team and capture overtime
- Collaborate with Credit Control and Enrolment teams with regular status updates
Documentation & Reporting
- Maintain accurate records of customer interactions
- Produce reports on volumes and productivity
- Identify trends or inefficiencies and contribute to improvements
Minimum Requirements
Education
- Matric (Essential)
Experience
- 0-1 year of relevant experience
Competencies
- Excellent telephone etiquette and customer service orientation
- Strong attention to detail and accuracy
- Proactive, solution-oriented and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Professional and accountable team player with strong collaboration skills
- Resilient, adaptable and maintains high integrity and confidentiality
Remuneration & Benefits
- Market-related remuneration
- Performance-based annual bonuses and salary increases
- A generous annual leave allowance
- Life, disability and funeral cover
- Employee wellness support
- Educational support and study leave
- Individualised professional development, mentorship and guidance
- Employee discount on school fees
- Opportunities for career growth
Application Process
How to apply: please submit your application via SPARK Schools’ Official Careers Portal.
Official Careers Portal: https://sparkschools.co.za/careers
Employment Equity: SPARK Schools is an equal opportunities employer and will consider applications from designated groups in line with Employment Equity goals and targets. SPARK Schools encourages persons with disabilities to apply. If you have not heard from us within two weeks of the closing date, please assume your application was unsuccessful. SPARK Schools may expire the posting at their discretion.
